Senior IT/AV Analyst

Date advertised

20 September 2022

Closing date

11 October 2022

School/Area

IT, Library & Technical Services (ILTS)

Programme/​Department

IT Services

Required hours

Full Time

Site

All three sites

Salary

£33,786 - £38,617 per annum

The Royal College of Art is the UK’s only entirely postgraduate institution of art and design, dedicated to teaching, research and knowledge exchange with industry. The RCA has been ranked the number one university-level institution for art and design, internationally, for the eighth consecutive year according to the QS World University Rankings by Subject, 2022.

Applications are invited for a Senior IT / AV Analyst.  The post holder will support all users of IT and AV systems products and services ensuring that expertise, help and assistance is readily available by assisting with the proactive maintenance of hardware and software. They will act as an escalation within the ICT Service Desk team and will deliver a high-quality service to ensure customer satisfaction and service level standards are met successfully.  They will also support the ICT Service Management Specialist in their day-to-day operation.

You will be educated degree level or have equivalent experience. At least one relevant professional qualification from ITIL (IT Infrastructure Library) or equivalent experience, along with:

  • Experience of IT support for Mac OSx, Mobile and Windows desktop environments, internet and productivity suites (MS Office and Google Apps) 
  • Proven ability to troubleshoot and to problem solve independently 
  • Experience of working within an ITIL and/or service management environment 
  • Proven customer service orientation 
  • Excellent communication and interpersonal skills, both written and verbal, with individuals at all levels 
  • Ability to work collaboratively with a team and/or with different departments 
  • Proven organisational, time management and planning skills with the ability to prioritise in a busy environment with competing demands 
  • Demonstrable commitment to keeping relevant knowledge up to date and to continuing professional development

Please see Information pack for more details.


Further details:  Information Pack  
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The Royal College of Art is an equal opportunities employer. The College particularly welcomes applications from all sections of the community and would particularly encourage members of minority groups to apply.  


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