Founded in 1837, the Royal College of Art is the world’s largest community of postgraduate art and design students. It is also the oldest art and design university-level institution in continuous operation and has been ranked as the world‘s number one art and design university for a remarkable ten consecutive years, according to the QS World University Rankings by Subject 2024 – the worldwide survey of academic and industry opinion.
We are currently seeking a dedicated and customer-focused Post Room Steward to join our busy campus environment.
Job Description:
The Post Room Steward will be responsible for providing an efficient and effective customer-focused mail service, dealing with both internal and external mail. The ideal candidate will be hands-on, capable of communicating well across all levels of the College’s staff and students and committed to maintaining high standards of service.
Key Responsibilities:
- Provide an efficient, accurate, and confidential postal and goods inwards service to the University.
- Collect, record, and process consignments/parcels and special delivery post using the ‘In-house’ database/tracking system.
- Act as the initial point for customer queries received via email or in person at the reception desk.
- Reconcile unidentified mail and redirect packages when appropriate.
- Organise and deliver post/goods using trolleys.
- Act as the nominated delivery point for hazardous material deliveries.
- Act as a nominated reference point in the event of receipt of suspicious packages/mail and follow set safety procedures.
- Collect and prepare outgoing mail prior to its collection to meet strict collection times.
- Operate the franking machine and printer for processing of outgoing mail and re-credit when necessary.
- Assist in arranging maintenance and servicing of equipment, i.e., franking machines and vehicles.
- Undertake relevant training courses for Health and Safety requirements, following manual handling guidelines at all times.
- Comply with all Data Protection rules and procedures.
If you have previous experience in a similar role we would like to hear from you.
Please see the Information Pack for further details.
The Royal College of Art (RCA) aims to foster an inclusive culture which promotes equality, values diversity and maintains a working, learning and social environment in which the rights and dignity of all its staff and students and stakeholders are respected.
We recognise the broad range of experiences that a diverse staff and student body brings and how this strengthens our research and enhances our teaching. In order for RCA to remain a world-leading institution we are committed to promoting equity, diversity and inclusion (EDI) principles throughout all of our processes, from application through to appointment.
Please tell us if you need any assistance in applying or if you need the information in a different format. In your message to resourcing@rca.ac.uk include:
- the web address (URL) of the content
- your email address and name